1. The service
Manecab is a cloud service for taxi fleet administration: shift reporting, analytics, compliance reminders, scheduling, booking requests, leave, employment contracts and document management. The service is provided by Naxdor, Linjegatan 3D, 302 50 Halmstad, Sweden (the "Provider"). The business registration number is provided when entering into an agreement.
Manecab is nota dispatch system, not a licensed taxi booking centre (Sw. beställningscentral) and not an approved taximeter reporting centre (Sw. redovisningscentral). Manecab does not discharge the Customer's own obligations under those acts, including the duty to transfer taximeter data to an approved redovisningscentral.
The service is an administrative aid. Reminders concerning regulatory compliance, rest periods and price quotations are support for the Customer's own follow-up and do not relieve the Customer of the obligation to comply with applicable rules itself, for example to keep a statutory working-time record (tidbok). Templates and documents in the service do not constitute legal advice. Electronic signing in the service is a simple electronic signature within the meaning of Article 3(10) of the eIDAS Regulation (EU) No 910/2014 — signing while logged in, a checksum (SHA-256) and an event log — and is neither an advanced nor a qualified electronic signature, and is not performed with BankID.
2. Accounts and approval
Accounts are registered by representatives of taxi companies (the "Customer"). The registration constitutes the Customer's offer; the agreement is concluded only when the Provider notifies the Customer in writing that the account has been approved. The Provider is not obliged to approve a registration and need not give reasons. Upon approval, a 14-day trial with full functionality starts; no payment details are required during the trial. If the parties have not agreed on fees when the trial ends, the account switches to read-only: all content remains and can be read and exported, but new data cannot be entered — except that a shift already under way can be closed. Nothing is deleted when the trial ends, and the trial never converts automatically into a paid subscription period.
3. Customer responsibilities
- using the service in accordance with applicable law;
- acting as data controller for the data the Customer enters into the service, with a valid legal basis for the processing;
- keeping login credentials secure and not sharing them;
- ensuring that entered data is accurate.
4. Fees
Fees for the service after the trial period are set out in a separate agreement or quote and are stated exclusive of value added tax. "Billing period" means the invoicing period stated in the agreement or quote; if none is stated, the billing period is one calendar month. In the event of late payment, default interest accrues under Section 6 of the Swedish Interest Act (1975:635). Fee changes are announced at least 30 days in advance and apply from the next billing period.
If the Customer is in default of payment for more than 30 days after a written reminder, or if the Customer's subscription ends, the Provider may place the Customer's account in read-only mode: existing content can be read and exported, but new data cannot be entered — except that a shift already under way can be closed. Read-only mode is announced in writing at least 10 days in advance. While in read-only mode none of the Customer's data is deleted and the Customer retains the right to an export under Section 9. If the default continues for a further 30 days, the Provider may terminate the agreement with immediate effect.
5. Intellectual property
All rights to the service and its software belong to the Provider. The Customer retains all rights to the content and data the Customer enters into the service ("Customer Data"), including any database right arising in Customer Data under Section 49 of the Swedish Copyright Act. The Customer grants the Provider a non-exclusive, time-limited right to store, copy, display and process Customer Data solely to the extent required to provide, support and back up the service. The Provider may not use Customer Data for its own purposes, such as product development, statistics, benchmarking between customers or training machine-learning models, other than in the form of aggregated statistics that cannot be attributed to the Customer or to any individual.
6. Availability and support
The service is provided as-is without a guaranteed availability level (SLA). Planned maintenance is announced when possible. Support is available via kontakt@manecab.se during office hours.
The Provider may engage subcontractors to perform the agreement and is responsible for their work as for its own. Sub-processors for the processing of personal data are governed by the data processing agreement; if the Customer objects to a new sub-processor and the parties do not reach a solution, the Customer may terminate the agreement with effect from the date the new sub-processor is put into use.
7. Personal data
The Provider's processing of personal data on the Customer's behalf is governed by the data processing agreement, which forms part of these terms. See also the privacy policy.
The agreement consists of these terms, the data processing agreement and the written agreement or quote signed by the parties. In the event of conflict, the following order applies: (1) the data processing agreement on matters concerning the processing of personal data, (2) the signed agreement or quote, (3) these terms, (4) the privacy policy and other documentation.
8. Limitation of liability
The Provider is not liable for indirect damage, such as lost profit or loss of data caused by circumstances outside the Provider's control. The Provider's aggregate liability per twelve-month period is limited to the fees paid by the Customer for the service during the same period. These limitations do not apply in cases of intent or gross negligence.
9. Term and termination
The agreement runs until further notice. Before the paid service launches, and during the trial period, the Customer may terminate the agreement with immediate effect by written notice to the Provider; thereafter the agreement may be terminated by either party as of the end of the current billing period. In connection with a change announced under Section 10, or a fee increase under Section 4, the Customer may always terminate the agreement with effect no later than the date the change takes effect, even if the billing period runs longer; fees paid in advance for periods after termination are refunded.
Upon termination the Provider provides a complete export of the Customer's data (JSON, CSV and all uploaded files). The export is made available within 14 days of termination. The Customer's data is deleted no earlier than 30 and no later than 90 days after termination; during that time the Customer may request a renewed export free of charge. The Customer is responsible for verifying, before the deletion deadline expires, that the export is complete, and for thereafter preserving the material in readable form as required by the law applicable to the Customer (e.g. Chapter 7 of the Swedish Bookkeeping Act (1999:1078)). The export does not contain the system documentation and processing history referred to in Chapter 5, Section 11 of the Bookkeeping Act.
10. Changes to these terms
The Provider may amend these terms. This section does not cover the data processing agreement, which is amended only by written agreement between the parties or in accordance with the procedure set out in that agreement. Amendments are announced in writing at least 60 days in advance, whether or not they are material. Within that time the Customer may terminate the agreement with effect no later than the date the amendment takes effect, even if the billing period runs longer, in which case fees paid in advance are refunded pro rata. Amendments may not be given retroactive effect to the Customer's detriment.
11. Governing law and disputes
Swedish law applies. Disputes are settled by Swedish general courts, with Halmstad District Court as the court of first instance.
12. Confidentiality
Each party undertakes not to disclose the other party's confidential information to any third party and not to use such information for any purpose other than performance of the agreement. Confidential information means information about the other party's business or operations, in any form, including Customer Data, prices, compensation terms, customer details and the non-public functionality of the service. The undertaking does not cover information that is publicly known or that a party is required by law or a decision of a public authority to disclose, and it applies during the term of the agreement and for three years thereafter. The Provider may not disclose that the Customer is a customer of the Provider without the Customer's written consent.
13. Force majeure
Neither party is liable for failure to perform its obligations under the agreement, except for payment obligations, where performance is prevented by a circumstance beyond that party's control which the party could not reasonably have foreseen and whose consequences the party could not reasonably have avoided or overcome, such as a major outage at a hosting or communications provider, a cyber attack directed at a third party, a natural event, a decision of a public authority or industrial action. The party shall notify the other party without delay. If the impediment lasts longer than 30 days, either party may terminate the agreement with immediate effect, in which case Section 9 on export applies.
14. Assignment and continuity
Neither party may assign the agreement without the other party's written consent. The Provider may, however, upon written notice at least 30 days in advance, assign the agreement to a company that the Provider forms for the business or that acquires the entire business to which the agreement relates, provided that the acquirer accedes in writing to this agreement and to the data processing agreement on unchanged terms. In such a case the Customer may terminate the agreement with effect no later than the date of the assignment. If the Provider is permanently prevented from performing the agreement, the Customer is entitled to a complete export under Section 9 free of charge, and the Provider shall maintain routines enabling such an export also in the event of the Provider's death.